Privacy Policy

F. Hoffmann La-Roche AG’s Online Privacy Statement

Effective as of 24-04-2015

Thank you for visiting a Roche website or interacting with us via e-mail.

At Roche, we understand that protecting the privacy of visitors to our websites is very important and that information about your health is particularly sensitive. That’s why we have taken the necessary steps to meet worldwide data privacy requirements. When we refer to ourselves as "we" or "Roche," we mean our entire company including the affiliates within our family of companies, e.g., a subsidiary. Your visit to Roche websites is subject to this Privacy Policy and to our Terms of UseWe treat your „personal data“ according to this Privacy Policy, local data privacy law and your consent.

Your Privacy at Roche

Roche websites that display this privacy policy (the “Policy”) are committed to collect, maintain and secure information about you in accordance with The Policy, as well as applicable laws, rules and regulations. The Policy applies to information (as described below) collected from Roche online resources and communications (such as websites, email, and other online tools) that display a link to this Policy.

The Policy does not apply to personal information collected from offline resources and communications, except in cases where such personal information is consolidated with personal information collected by Roche online.

Information Collected

We gather information that can help us improve our websites. Some information we ask of you directly, but other information is collected automatically. All information collected automatically is stored in an aggregate form and cannot be used to identify you as a specific individual. We occasionally ask you to provide us with information that can at times be personally identifiable and private. As a result, information gathered by us can be divided into two main categories:

1) Automatically collected information

2) Personally identifiable information

We do not link automatically collected information with personally identifiable information.

Automatically Collected Information
We automatically receive certain types of information whenever you interact with us on our sites and in some emails we may send each other. Automatic technologies we use may include, for example, Web server logs/IP addresses, cookies and Web beacons.

Web Server Logs/IP Addresses. An IP address is a number assigned to your computer whenever you access the Internet. All computer identification on the Internet is conducted with IP addresses, which allow computers and servers to recognize and communicate with each other. Roche collects IP addresses to conduct system administration and report aggregate information to affiliates, business partners and/or vendors to conduct site analysis and website performance review.

Cookies. A cookie is a piece of information that is placed automatically on your computer’s hard drive when you access certain websites. The cookie uniquely identifies your browser to the server. Cookies allow us to store information on the server to help make the Web experience better for you and to conduct site analysis and website performance review. Most Web browsers are set up to accept cookies, although you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Note, however, that some portions of our sites may not work properly if you refuse cookies. You can read more about our Cookie Policy here.

Web Beacons. On certain Web pages or emails, Roche may utilize a common Internet technology called a "Web beacon" (also known as an "action tag" or "clear GIF technology"). Web beacons help analyze the effectiveness of websites by measuring, for example, the number of visitors to a site or how many visitors clicked on key elements of a site.

Web beacons, cookies and other tracking technologies do not automatically obtain personally identifiable information about you. Only if you voluntarily submit personally identifiable information, such as by registering or sending emails, can these automatic tracking technologies be used to provide further information about your use of the websites and/or interactive emails to improve their usefulness to you.

Personally identifiable information

You can visit our websites without providing any personal information. We may collect your personally identifiable information (such as name, address, telephone number, email address or other identifying information) only when you choose to submit it to us. We may also collect health information about you that you provide by responding to our questions or surveys.

We do not share any of your personally identifiable information with third parties for their own marketing use unless you explicitly give us permission to do so. In any case, whenever we ask you for any personally identifiable information that can be used to identify you as an individual, we will always provide an explanation as to why we gather the information, how we gather it, how we store it, and how we plan on treating and using it.

In some cases we also remove personal identifiers from data you provide to us and maintain it in aggregate form. We may combine this data with other information to produce anonymous, aggregated statistical information (e.g. number of visitors, originating domain name of the Internet Service Provider), helpful to us in improving our products and services.

How Information is Used

We will only collect, process and store personally identifiable information for the purpose stated in this Policy and/or during the collecting process. When we finish processing your information for the stated purpose, we will erase and destroy it to ensure your privacy.

The information, which is also used for different HR purposes (Performance Management, Succession decisions or Development actions), will be helpful for us to better understand your needs and how we can improve our products and services. It helps us also to personalize certain communications with you about services and promotions that you might find interesting. For example, we may analyze the gender or age of visitors to sites about a particular medication or disease state, and we may use that analysis of aggregate data internally or share it with others.

Collection of Sensitive Data

We do not collect or retain sensitive personal data such as relating to your health, ethnic origin, religious believes or political conviction etc., at this website. In the rare case where we do seek to collect such data we will do so in strict compliance with local data privacy law and your consent. If you have questions or concerns regarding this policy, please contact us.

Your Choices

You have several choices regarding your use of our websites. You could decide not to submit any personally identifiable information at all by not entering it into any forms or data fields on our sites and not using any available personalized services. If you choose to submit personal data, you have the right to see and correct your data at any time by accessing the application. Certain sites may ask for your permission for certain uses of your information and you can agree to or decline those uses. If you opt-in for particular services or communications, such as an e-newsletter, you will be able to unsubscribe at any time by following the instructions included in each communication. If you decide to unsubscribe from a service or communication, we will work to remove your information promptly, although we may require additional information before we can process your request. 


We take protecting your personal data very seriously and comply strictly with the provisions of data protection laws. Roche uses technology and security precautions, rules and other procedures to protect your personal data from unauthorized access, improper use, disclosure, loss or destruction. To ensure the confidentiality of your data, Roche also uses industry standard firewalls and password protection. It is, however, your personal responsibility to ensure that the computer you are using is adequately secured and protected against malicious software, such as trojans, computer viruses and worm programs. You are aware of the fact that without adequate security measures (e.g. secure web browser configuration, up-to-date antivirus software, personal firewall software, no usage of software from dubious sources) there is a risk that the data and passwords you use to protect access to your data, could be disclosed to unauthorized third parties.

Data Sharing and Transfer

Roche will generally only share personally identifiable data with  outside companies or agents, inside and outside the EU, doing technological maintenance or working on our behalf to help fulfill business transactions, such as providing customer services, sending marketing communications about our products, services and offers. We may also share personally identifiable data with our company's global subsidiaries and affiliates. All these companies and agents are required to comply with the terms of this Policy.

However in order to comply with legal obligations, to protect the rights, property or safety of Roche, its employees and others, in the event we sell or liquidate any part of business or assets personal, or where needed for corporate audits or to investigate or respond to a complaint or security threat data may be shared. Any such sharing will be in compliance with applicable data privacy law.

No Third-Party Direct Marketing Use. We will not sell or otherwise transfer the personally identifiable information you provide to us at our websites to any third parties for their own direct marketing use unless we provide clear notice to you and obtain your explicit consent for your data to be shared in this manner.

E-mail a Friend or Colleague
. On some Roche sites, you can choose to send a link or a message to a friend or colleague referring them to a Roche Web site. E-mail addresses you may provide for a friend will be used to send your friend information on your behalf and will not be collected or used by Roche or other third parties for additional purposes.

Links to Other Sites

Our sites may contain links to third party websites/content/services that are not owned or controlled by Roche. This Policy does not apply to those sites but only to information gathered on Roche websites, and Roche is not responsible for how these properties operate or treat your personal information, so we recommend that you read the privacy policies and terms associated with these third party properties carefully.

Sites Linking to Us

Roche does not endorse websites linking to Roche sites. Roche is not responsible for content on these liked sites or for control over information that users may choose to provide to these websites.

Privacy Policy for Children

Our websites are directed at an adult audience. We do not collect any personally identifiable information from children (a child is defined as being under the age of 18) without the prior, verifiable consent of his or her legal representative. Such legal representative has the right, upon request, to view the information provided by the child and/or to require that it be deleted.

Additional Information on Websites

If a website has particular provisions relating to privacy that differ from those in this Policy, those provisions will be disclosed to you on the page on which personally identifiable information is collected.

Note to Users of Business or Professional Websites

If you have a business or professional relationship with Roche, we may use information you submit on our sites, including sites intended specifically for business and professional users, to fulfill your requests and develop our business relationship with you and the entities you represent. We may also share such information with third parties acting on our behalf.

Accept and consent

By accessing, using or in any other way interacting with a Roche website you accept and agree to this Privacy Policy and give your consent to its provisions.

Updates to Privacy Policy

From time to time, Roche may revise this online Policy. Any such changes to the Policy will be promptly communicated on this page. Continued use of our sites after receiving notice of a change in our Privacy Policy is considered as your consent to the use of newly submitted information in accordance with the amended Roche Privacy Policy.

How to Contact Roche

If you have any questions about this Policy, if you want to obtain insight in personal data held about you, or if you wish Roche to amend or delete your profile, please contact us in writing (by post), as follows:

F. Hoffmann-La Roche Ltd
Corporate Communications
Grenzacherstrasse 124
CH-4070 Basel

Unless explicitly stated otherwise, this Privacy Policy applies to F. Hoffmann-La Roche Ltd or F. Hoffmann-La Roche Ltd websites.